Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to purchase and add them to the shopping basket buy clicking on "add to my basket". After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
We accept credit card payment. If you are shopping from North America or anywhere else, please place your order and your credit card company will convert the transaction to US Dollars or your own currency. Your credit card company may charge you for converting currency, if you prefer to know these details please contact your credit card company to clarify Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges We are currently not VAT registered.
Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction and delight with this beautiful natural fibre. We can not guarantee the colour you see on your screen is the colour that is defined on our colour swatch. Due to many variables (e.g. different monitors, different colour settings, different lighting conditions) the colours you see on your screen may vary from the colours intended. We highly recommend ordering a colour swatch for accurate colour matching. Hemp is a natural fibre and its base colour does vary. All colours are hand mixed and dyed. There is a natural variation in the yarn colour and texture. We highly recommend ordering enough yarn for your project as we can not guarantee a perfect colour match in different batches. We hope you can enjoy the uniqueness that hand colouring can provide. If you are not happy with the results we are a happy for you to return your yarn within 7 working days. Please contact us if you have any questions.
Reaching Us If you need to reach us, please email us on firstname.lastname@example.org, alternatively, you can call on 07392 291319 (International +44 07392 291319) or write to us at Weston Corner Farm, Whitestone, Herefordshire, HR1 3SG
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes